Privacy Policy

Last Updated: September 2026

FlixIPTV8K ("we", "us", or "our") operates the website https://flixiptv8k.shop (the "Site") and provides IPTV subscription services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our Service.

We are committed to protecting your privacy and handling your data in an open and transparent manner. This policy applies to all users of our Site and Service, and we encourage you to read it carefully before providing any personal information. If you do not agree with the terms of this Privacy Policy, please do not use our Site or Service.

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1. Information We Collect

1.1 Personal Data You Provide

When you interact with our Site or Service, you may choose to provide us with certain personal information, including:

• Contact Information: Email address (e.g., [email protected]) used for subscription and support communications.
• Payment Information: Payment details are processed through our third-party payment partners. We do not store or have access to your full payment card information.
• Communication Data: Messages sent via WhatsApp, email, or other support channels, including your name and any details you choose to share.
• Subscription Preferences: The type of subscription plan you select and the devices you intend to use with our Service.

1.2 Automatically Collected Data

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

• Device Information: IP address, browser type, operating system, device type, and screen resolution.
• Usage Data: Pages visited, time spent on pages, referring URLs, and clickstream data.
• Cookies and Tracking Technologies: We use cookies to enhance your experience and gather analytics. You can control cookie preferences through your browser settings.

1.3 Information from Third Parties

We may receive information about you from third-party services we use, such as:

• Payment Processors: To confirm payment status without accessing full card details.
• Analytics Providers: Aggregated usage data to improve our Site and Service.
• WhatsApp: We use WhatsApp for customer support; any messages are governed by WhatsApp's own privacy policy.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide and Maintain the Service: Processing subscriptions, managing your account, and delivering the IPTV content you have requested.
• To Communicate With You: Responding to support requests, sending service updates, and providing information about your subscription.
• To Improve Our Service: Analysing usage patterns and feedback to enhance the user experience and optimise our content delivery.
• To Ensure Security: Detecting and preventing fraudulent activity, unauthorised access, and other security issues.
• To Comply With Legal Obligations: Fulfilling legal and regulatory requirements applicable to our business.

Note: We do not use your personal data for advertising, profiling, or selling to third parties.

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3. Legal Basis for Processing (GDPR/CCPA Alignment)

3.1 GDPR (UK and EU Users)

If you are a resident of the United Kingdom or the European Economic Area, our legal basis for processing your personal data includes:

• Contractual Necessity: Processing is necessary to perform the contract we have with you (your subscription).
• Legitimate Interests: Processing is necessary for our legitimate interests, such as maintaining service security, improving our offering, and providing support.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations.

3.2 CCPA (California Users)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You may request information about the categories and specific pieces of personal data we have collected about you.
• Right to Delete: You may request that we delete your personal data, subject to certain exceptions.
• Right to Opt-Out: We do not sell your personal data, so there is no opt-out required.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise these rights, please contact us at [email protected] or reach out via WhatsApp.

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4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device that help us understand how you interact with our Site.

• Essential Cookies: Necessary for the basic functioning of the Site, such as navigation and secure access.
• Analytics Cookies: Used to collect anonymous usage data so we can improve our Site's performance and content.
• Preference Cookies: Remember your preferences and settings to provide a more personalised experience.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

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5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information with third parties. We may share your data only in the following limited circumstances:

• Service Providers: We engage trusted third-party service providers to assist with payment processing, hosting, analytics, and customer support. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
• Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or to protect the rights, property, or safety of FlixIPTV8K, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of our assets, your data may be transferred as part of that transaction, subject to continued compliance with this Privacy Policy.

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6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These measures include:

• Secure socket layer (SSL) encryption for data transmitted between your device and our servers.
• Restricted access to personal data within our organisation.
• Regular security assessments and updates to our systems.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining the highest standards we can.

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7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• Active Subscriptions: Your data is retained for the duration of your subscription and for a reasonable period thereafter to comply with legal and contractual obligations.
• Support Records: Communication data is retained for as long as needed to resolve your support requests and for service improvement.
• Legal and Regulatory Compliance: Certain data may need to be retained to comply with tax, accounting, and other legal requirements.

When data is no longer needed, we securely delete or anonymise it.

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8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal exceptions.
• Restriction: Request that we limit how your data is processed.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected] or via WhatsApp. We will respond to your request within the timeframes required by applicable law.

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9. Children's Privacy

Our Service is not directed at children under the age of 13. We do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information promptly. If you believe we may have collected such information, please contact us immediately.

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10. International Transfers

FlixIPTV8K primarily serves users in the United States and the United Kingdom, but we also welcome users from other countries. Your personal data may be transferred to and processed in countries outside of your jurisdiction, where data protection laws may differ. We ensure that appropriate safeguards are in place for such transfers, including standard contractual clauses where required.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by posting the new Privacy Policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your data.

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12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

• Email: [email protected]
• WhatsApp: Whatsapp Contact
• Website: https://flixiptv8k.shop

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FlixIPTV8K — Privacy Policy • September 2026